Getting Your Resources

Confirming Your Project

• My project reached its goal; what's next?
• Confirming funding for a project that has reached its goal
• Declining funding for a fully funded project
• Should I accept or decline funding for my project?
• Reconfirming your materials

Shipments & Tracking

• When will my materials arrive?
• My materials are set to be delivered over the weekend.
• My order status says “MORE INFO”, what’s happening?
• Understanding the "order status" for your materials
• Can I ship materials to a custom or home address?
• When will my magazine subscription arrive?

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Problems With Your Resources

• I'm missing materials from a funded project.
• I need to return or exchange my materials
• Selecting replacements for unavailable materials
• Tips for when you receive your materials
• I returned a resource; where is my credit?
• I need a replacement item that is more expensive than my original.

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Special Request & Event Fulfillment

• How do I get reimbursed for my Special Request or Virtual Trip/Visitor project?
• My Special Request has a digital resource; how do I access or purchase it?