Once your project has been fully funded and confirmed, we'll place your order automatically. Materials typically arrive within 2 weeks. Magazine subscriptions, live items, and large items (e.g. furniture, rugs, or materials that require freight shipping), can take up to 6 weeks.
If it’s been more than 2 weeks since you received notification that your materials were ordered, review the order status by logging into your teacher account and clicking on the "Order status" link below the title of a fully funded project.
For each item, a shipping tracking number or the vendor's estimated shipping and delivery date is displayed. Tracking numbers may not be available for all shipments.
Please note that multiple quantities may be sent in multiple shipments. Please allow 2 weeks for all items to ship, as the "quantity" shown in the order status may be partial.
If a package has shipped and/or been marked as delivered, please be sure to check with your front office, colleagues, and anyone who accepts packages at your school. Packages are often signed for and misplaced at schools before reaching the correct teacher.
If you selected a custom address for your materials, check the area where you normally receive packages or with any neighbors who may have accidentally received your package. Additionally, the carrier may have attempted a delivery and left a notice. These are normally posted to doors or windows but may fall off and drift nearby.
If you can’t find your materials after taking the above steps, contact our team as soon as possible. We will typically need to open a missing item case within 30 days of the expected delivery. Once we hear from you, we'll contact the vendor and respond to your email as soon as we have an update.