Update November 2020 - Global supply chain shortages and delays could impact the availability of some materials. Check out our Help Center for additional information.
Occasionally, vendors are unable to ship items within 3 weeks because the availability changed while the project was being funded. If this happens, we’ll email you instructions to select new material(s).
Log into your teacher account and look for the update, “Choose Replacements for some items in ‘Project Title.’”
You'll also see that the project requires action when you scroll down to view all projects on this page.
When selecting replacement resources, request items that speak to the goals of your project. When shopping, you’ll be able to check out any one of our 21 vendors! Shop for similar items or the same resource from a different vendor – this will keep your project on track. When shopping, know that DonorsChoose can cover small price increases to get you what you need.
Once your request is reviewed by DonorsChoose staff, the replacement order is sent to the vendor(s). You can track your replacement order status on the same projects page.
Wondering what happens when you don’t select replacements? After you’ve indicated you have everything you need for your project's success, we'll use the remaining project funding to help cover price increases, high freight charges, and fund additional project materials for other teachers. You’ll still need to complete your Thank-You Package using the materials you've received.