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The Customer Support team is out of office until Tuesday June 21st, for the Juneteenth holiday. Please expect a response from our Customer Support team within 7 business days if you reach out through our Contact Form.

  1. Help Center
  2. Getting your materials
  3. Your materials

Your materials

  • When to expect materials to arrive
  • Tracking information for your materials
  • How do I access my digital resources?
  • Understanding the "order status" for your materials
  • My order status says “MORE INFO”, what’s happening?
  • What to do if you're missing materials for a funded project
  • What to do if your Special Request project contains a digital resource
  • Guidelines to return/exchange materials from DonorsChoose
  • Project materials that are lost or stolen
  • What to do if the materials you receive aren't what you expected
  • How to enroll your Chromebook in your school’s Chrome Admin console
  • Receiving live items (i.e., frogs, worms, ants, etc.) for a fully funded project
  • Receiving your materials during summer break
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