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Our Support team is offline on Thursday, November 26th and Friday, November 27th. We will be back online on Monday, November 30th.

  1. Help Center
  2. Getting your materials
  3. Your materials

Your materials

  • When to expect materials to arrive
  • Tracking information for your materials
  • How do I access my digital resources?
  • Understanding the "order status" for your materials
  • My order status says “MORE INFO”, what’s happening?
  • What to do if you're missing materials for a funded project
  • What to do if your Special Request project contains a digital resource
  • Guidelines to return/exchange materials from DonorsChoose
  • Project materials that are lost or stolen
  • What to do if the materials you receive aren't what you expected
  • How to enroll your Chromebook in your school’s Chrome Admin console
  • Receiving live items (i.e., frogs, worms, ants, etc.) for a fully funded project
  • Will I get my materials before my summer break?
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