Receiving your materials
After you confirm the funding for a fully funded project, we'll get to work on ordering your materials. During the school year, we send orders to vendors within 5 business days and notify you by email after vendors have received all of the orders for your project.
Most materials arrive in the classroom within 2 weeks of that notification email, with the exception of furniture and large items (e.g. rugs), which may take a bit longer. Magazine subscriptions and live items (e.g. frogs, butterflies, ants, worms, etc.) also have special processing times.
You can find order updates directly from the vendor on the order status page of your project. If you have not received your materials after 2 weeks, please contact us. We'll look into it for you!
Multiple shipments
If you have requested materials from multiple vendors, it's possible that some items may arrive sooner than others. Likewise, some vendors send items as they become available, resulting in multiple shipments for one order.
Digital subscriptions
Access instructions to digital subscriptions (e.g. BrainPOP or Flocabulary) will be sent to you via email 7-10 days after your order has been placed. If you did not receive this email, we suggest checking your spam/junk mail folder - sometimes our vendors’ emails get caught there.