NOTE: We’re experiencing a higher than usual rate of unavailable or backordered materials due to increased demand and global supply chain shortages, which may result in longer delivery timelines. Learn more about supply chain shortages and delays.
Receiving your materials
After you confirm the funding for a fully funded project, we'll get to work on ordering your materials. During the school year, we send orders to vendors within 5 business days and notify you by email after vendors have received all of the orders for your project.
Most materials arrive in the classroom within 2 weeks of that notification email, with the exception of furniture and large items (e.g. rugs), which may take a bit longer. Magazine subscriptions and live items (e.g. frogs, butterflies, ants, worms, etc.) also have special processing times.
You can find order updates directly from the vendor on the order status page of your project. If you have not received your materials after 2 weeks, please contact us. We'll look into it for you!
Your order date
When confirming funding for your project, if materials are being shipped to your school, you’ll have the ability to choose an order date that best works for you. We highly recommend that we order your materials ASAP, as this makes it more likely you’ll get exactly what you need. Keep in mind that, based on the vendor, your materials may arrive within a few days to two weeks after the date you select.
If you need to change your order date after confirming funding, log in to your account and scroll down to the “Projects” section. You should see a button that says “Change order date.” You’ll be able to move your order date to a day that works for you! Make sure it’s a date after which your school will be able to securely receive packages. If you don’t see this option and need to change the date, please contact our team ASAP.
Multiple shipments
If you have requested materials from multiple vendors, it's possible that some items may arrive sooner than others. Likewise, some vendors send items as they become available, resulting in multiple shipments for one order.
Digital subscriptions
Access instructions to digital subscriptions (e.g. BrainPOP or Flocabulary) will be sent to you via email within 7 days of placing your order. If you did not receive this email, we suggest checking your spam/junk mail folder - sometimes our vendors’ emails get caught there.
Check out more information on how to access your digital resources.
Teachers Pay Teachers Gift Cards
Teachers Pay Teachers Gift Cards will be sent to you via email from info@teacherspayteachers.com 3-4 days after your order has been placed. Gift cards will be sent to the email address for your DonorsChoose account. Make sure to check your spam/junk folders, as the gift card could end up there.