When you set up your account on DonorsChoose, you include a personal email address where we can reach you with updates about your project. In some cases, we will also ask you to enter your school email address for verification. You will need to verify your school email address if (1) we need to confirm you are still teaching at your listed school in an eligible role, (2) you requested your project be shipped to a non-school address, and/or (3) to confirm you're eligible for certain funding opportunities.
In these cases, you will be prompted to provide a school email address on our site. Before entering your school email, make sure your account is associated with your correct school. If you need to change schools, follow the instructions here. You can then enter your school email address into the available field, which will trigger a verification link to be sent to your school email. To complete the verification, locate the verification email in your inbox, click the link, and you are good to go!
Fully-Funded Projects and Confirmation
Important: If you need to complete verification of your account as part of confirmation, make sure you go back and complete any remaining confirmation steps to accept the funding for your project. Once your project has been confirmed, your materials will be ordered and shipped to your school.
Issues with Verification
Email Address Not Accepted in the School Email Field
- Our school email address field only accepts email domains associated with your school or district. Make sure the email address you entered has the appropriate domain for your school and make sure your account is associated with the correct school. If you need to change schools, follow the instructions here.
- If you run into any issues, reach out to our verification team
Not Receiving the Verification Email
- Make sure to check your spam/junk folder to see if the verification email ended up there. Sometimes it may also take a bit longer to reach your inbox depending on your school’s domain/security
- Make sure youʼve added DonorsChoose to your “safe senders” list
- If you completed the steps above and still haven’t received your verification email, reach out to our verification team
Received Multiple Verification Emails
- If you accidentally sent more than one email to verify your teaching account, make sure to click on the most recent email
Reach out to our Verification Team
For any issues you have with verifying your account, please reach out to our team at verify@donorschoose.org with the following information:
- Your full name and title/teaching role
- Your school name
- Your personal email address and school email address
- The issue you are experiencing
Our team will then be able to assist you from there.