We hope your materials arrive safely and accurately!
Here are some things to keep in mind to ensure quality use and efficient support for your items:
- Open/unbox your shipments as soon as possible. If something is missing or wrong, it's best to know sooner rather than later!
- Take some photos of your materials as you unbox them in your classroom. You can use them for your thank you package if needed!
- Keep all packing materials, including the box, until you have started using the items or checked them for any issues
- Account for all parts of any furniture/items that must be assembled before you begin building, as returns often require disassembly. We don’t want you to discover you’re missing a piece at the last step!
- If you receive any damaged or expired materials, take photos of materials and the packaging immediately. As long as the materials do not pose a threat (broken glass, leaking liquids, etc.), hold on to the materials until you contact our team.
If you discover any issues upon receiving your materials, please let us know and we'd be happy to assist.