Our incredible team of in-person customer support specialists are reachable via email, through our contact form. We are typically available to respond Monday - Friday 6am - 8pm EST and are closed for all major holidays, though you are welcome to write to us as at any time!
We respond to teacher and donor requests in the order we receive them. Our current response time is within 5 business days (though often sooner!).
We not do not offer phone support due the size and structure of our team. Rest assured you will be able to email with a live person.
If you are waiting to hear back from us, please be sure to double check the rest of Help Center for answers and insights to many common questions! We look forward to helping.