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Why your thank-yous haven’t arrived yet

Usually, the student thank-yous you mail to us arrive in the amount of time you might expect a package to take (somewhere in the 3-10 day range). But unexpected delays can sometimes slow things down.

The business-reply mail system, the USPS program we use to deliver thank-yous from your classroom to our NYC office, can be a bit finicky. In extreme cases, packages mailed via business-reply can take up to a full month to make their way through the system - and when volume is especially high (during the end-of-year holiday season, for example), delivery can sometimes take even longer.  

The important thing to know is that if you haven’t heard from us yet, your thank-yous are still en route. Lost packages are extremely rare; it’s more likely that things are just taking more time than expected.  

What to do now:

  • If it’s been LESS than 6 weeks since you mailed your thank-yous, extend your due date! We recommend a month’s extension, since some wiggle-room will give you peace of mind while also letting us know that your thank-yous are on their way. As soon as your thank-yous arrive, you'll receive an email from us, and see the update in your teacher account.
  • If it’s been MORE than 6 weeks, there’s a chance your thank-yous may indeed have gotten lost in the mail. If you haven’t already, write in and let us know that it’s been a month since you put your thank-yous in the mail. We’ll write back soon to discuss next steps.