Any information we receive about the status of your order is made available on the order status page in the projects' tab in your account. To access this page, log in to your account and click on the "order status" link next to each fully-funded project.
You may not see a tracking number for your order if the vendor has yet to ship the item, has used a shipping method that does not allow for tracking, or if the item is being drop shipped by a third party supplier. If you don't see tracking information for some or all of the materials for your project, please follow these guidelines before reporting the issue.
You will also receive an email once we receive a ship notice from the vendor. These can come in at the time of shipment or soon after, so if you receive an email that your order shipped after you already received your materials, don't worry! Just double check the tracking information, as this was likely a ship notice that was sent retroactively by the vendor. If you need any additional help, please contact us by selecting “Materials for a fully-funded project” and choosing “other materials issue.”
Read more about when to expect your materials.