If you've run into trouble uploading photos to DonorsChoose, we've got some tips!
Make sure your photos are the correct format and size
Photos must be in .jpg or .png format, photos cannot be larger than 7 MB , and cannot be smaller than 382x286 pixels. Usually opening your photos with 'Paint' or 'Microsoft Office Picture Manager' will give you the option to re-size your photos.
If your photos are in .HEIC format, you won't be able to upload them. Photos taken on Apple devices or received via AirDrop are often in .HEIC format. You can convert files from .HEIC to .jpg on your Mac computer. Check out Apple's support page for more information.
Try a different web browser
Often we have found the problem is simply the web-browser being used. We recommend trying a different web browser. If you are using Internet Explorer, we recommend using Google Chrome or Firefox instead. If you do not already have these browsers on your computer you may need to download them:
Try a different computer or device
You can also try using a different computer (we do not recommend using school computers due to their security settings and firewalls). Other types of computers you can try are: a home computer, a friend's computer, or a local library computer.
Upload photos one at a time
Upload pictures one at a time: teachers often have success when they upload one picture and wait until that one picture is uploaded completely before trying to upload the rest of their photos.
If you haven't already, first take a look at our instructions for how to upload photos for your Thank-You Package.
If you have tried all the above and continue to have trouble, don't sweat it. Just contact our team!