What to do if the materials you requested and receive aren't what you expected

DonorsChoose.org tries to provide as much guidance as possible during the submission of a project to help you select the intended classroom materials. We suggest double-checking items in your cart so you know exactly what to expect when materials arrive (barring vendor substitutions). Just as carts cannot be modified after a project has been posted, items on an order cannot be exchanged or returned if you receive what you selected when creating your project.

If you receive the materials you selected for your project and they aren't what you expected, you will still be responsible for submitting a Thank-You Package for the donors who contributed.

This policy helps us maintain a good working relationship with our vendors. In an effort to keep exchange or return requests to a minimum, we only do them when errors occur and teachers receive something other than what they requested.