What to do if you're missing some or all materials for a funded project

Materials usually arrive within 3 weeks with the exception of magazine subscriptions, live items, and large items (e.g. furniture, rugs, or materials that require freight shipping), which can take up to 6 weeks.

Be sure to check with the main office, colleagues, and anyone else who accepts packages at your school. Sometimes packages are signed for and misplaced at schools before reaching the correct teacher.

If it’s been more than 3 weeks since your materials were ordered, review the order status by clicking the projects' tab in your teacher account.

For each item, a shipping tracking number or the vendor's estimated shipping and delivery date is displayed.

If you cannot find your materials after taking the above steps, contact our team as soon as possible. On our contact form, choose the appropriate subcategory to let us know if you are missing some or all of your materials. Once your inquiry has been submitted, we'll contact the vendor and respond to your email as soon as we have an update.